Refund & Cancellation Policy

• Pilot — $310, charged once. A four-week engagement covering domain setup, audience build, message design and a first sending cycle.
• Managed — $690 per month, or $552 per month billed annually. A recurring subscription that renews automatically until cancelled.
• Scale — custom. Priced per agreement; the terms of that agreement take precedence over this policy where they conflict.

Prices are shown exclusive of any taxes that apply to you. Payments are processed by Razorpay in the currency displayed at checkout; your bank may apply its own conversion or cross-border fee, which is outside our control.

Cancel at any time from Settings → Billing in your dashboard, or by emailing support@xcelit.co.in from the address on the account.

Cancellation takes effect at the end of the period you have already paid for. You keep full access and your remaining quota until then, and you are not charged again. We do not pro-rate a partial month, because the sending capacity, verification credits and domain reputation work for that month have already been committed on your behalf.

Pilot. Refundable in full within 7 days of purchase, provided no campaign has been sent from your domain. Once the first campaign sends, the engagement has substantially been delivered and the fee is non-refundable.

Managed. The first billing period is refundable in full within 14 days if fewer than 50 messages have been sent from your workspace. After that, or beyond 50 messages, the current period is non-refundable and cancellation simply stops the next renewal.

Annual plans. Refundable on a pro-rata basis for whole unused months, less the difference between the annual rate you paid and the monthly rate for the months you used.

• We fail to deliver the service for a continuous period of more than 72 hours through our own fault — pro-rata for the affected period.
• You object on reasonable data-protection grounds to a new sub-processor, under clause 6 of the Data Processing Agreement — pro-rata for prepaid, unused time.
• You were charged in error, including a duplicate charge or a charge after a valid cancellation — refunded in full.

• Suspension or termination for breach of the Outreach Terms — in particular unlawfully obtained lists, prohibited content, or a bounce or complaint rate that trips the automatic pause.
• Dissatisfaction with reply rates, open rates or other campaign outcomes. We provide sending capacity and infrastructure, not guaranteed results, as stated in clause 5 of the Outreach Terms.
• Quota that went unused during a billing period. Quotas do not roll over and are not refundable.
• Charges older than 90 days.

Email support@xcelit.co.in from the address on the account, with the workspace name and the charge date. We respond within 3 business days.

Approved refunds are issued to the original payment method within 7 business days. Your bank or card issuer then typically takes a further 5 to 10 business days to post the credit — that part is outside our control.

If a renewal payment fails we retry over the following days and email you. Your account continues to work through the period already paid for. If payment has not succeeded by the end of that period, sending pauses and the workspace is suspended. Your data is retained and access is restored as soon as payment succeeds; deletion timelines under the Data Processing Agreement begin only on termination.

Please contact us before raising a chargeback — nearly every billing question is resolved faster by email. Where a chargeback is raised on a valid charge we may suspend the workspace until the dispute is resolved.